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iKier K1 Ultra 36W does not connect

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2023-08-22

Hey there,
I hope you can help me out. My laser seems not to connect (never did). LB keeps saying “disconnected” / “waiting for connection”. Even in the Device Manager nothing happens, when I connect the laser to the laptop - just nothing.

Meanwhile I tried everything - I guess:

twisted USB-C Cable 180°
Tried another cable
Tried all other USB-C ports on my Dell XPS 9510 / Windows 11 (64bit)
Reinstalled LB with all possible drivers it offered in installation process
USB energy saving disabled
Turn on/off…
I added manually the laser as GRBL/USB-Port (“search laser” delivers no result")
Any idea? I’m completely frustrated by now…

Thank you!
C

    • Terrelle

      2023-08-23
      As a last resort you first should create a restore point on your Dell. Then open device manager, navigate to the USB entry, open it and DELETE all entries in the USB section, reboot the computer, go back into Device Manager, and see what devices have been added. Make sure your laser is on and plugged into the USB port.
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