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Atomstack A24pro cannot continue running

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Laser
15
6
See translation
10-14
i have a problem with new a24 pro laser . it will connect and frame okay but when i run the file it works for about 30 seconds and then shuts down laser and locks up, i cannot do anything else until i shut down lightburn and the laser and when i try again exactly the same problem happens
the laser works perfectly on its plug in screen, and the lightburn runs my atomstack a20 pro perfectly, i am totally baffled by this
C

    • Keegan

      10-15
      Try it in Preview with transversal lines turned on and see i it is going out of bounds
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        Reply
        • Erdogan

          : hello,thank you for your reply, yes i have double checked it is not going out of bounds, whatever i try lightburn will only engrave for less than a minute and then locks up mid line, the display just shows busy and will not clear until i reset computer and laser , if i save gcode for same file from lightburn onto the memory stick it will perform perfectly through the atomstack plug in screen, i am totally stumped by this.

        • Keegan
          Reply
          @Erdogan

          : ok that more or less eliminates the file as the problem, Only other thing I can think of at the moment is lightburn and the usb port are at different baud rates may be. It really sounds like LB is waiting for an ACK signal from the laser but not getting or recognising it.

        • Erdogan
          Reply
          @Keegan

          : is there an easy way to check that

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